Please follow the steps below carefully and you will have your Reseller Account up and running in a few minutes:

1. Login at http://www.yourdomain/whm OR http://serverIP/whm (Both can be found in your Reseller Welcome Letter).
   
2. In your WHM, click on "Add Packages".  Create at least 1 package under your Reseller Account and then "Upgrade/Downgrade" your Primary Reseller Account to that package.  THIS IS AN EXTREMELY IMPORTANT STEP AS ALL RESOURCES ARE ALLOCATED TO YOUR PRIMARY DOMAIN DURING SETUP!  If you do not do this, you will not be able to create other accounts.
   
3. After a package has been setup click "create a new account" and fill in the information you wish the account to have. When creating a site select the auto assign IP and fill in the site name as domain.com without the http or www.

Never delete your main site with us. If you delete your main site your reseller account will no longer work.

1 gig of space or bandwidth is equal to 1024 mb's. If you set a domain to under 1024mb's of bandwidth their site will not stay activated long before running out of bandwidth. Be generous with both space and bandwidth when creating an account. At the very least we recommend giving each site 1000mb bandwidth, and 50mb disk space.

*NOTE: By default your main account and any accounts you create will have no email address setup. The main username may look like it's a setup email, but if you wish to use it you will need to add it as an email account.

Uploading to your site

You can begin uploading to your account now by using a FTP client or cPanel's File Manager. If you are using an FTP client put in your sites ip address under the "host address" field. Once your ftp is connected go into the "public_html" folder and begin uploading to your site. To replace the default place holder page you must upload an index.html in all lowercase lettering.

Control Panel And Important Links

Note: "yourdomain.com" should be your sites IP address until your dns has prorogated.

• Your reseller control panel is located at http://yourdomain/whm
• Your control panel is located at http://yourdomain/cpanel
• Your webmail is located at http://yourdomain/webmail
• You can view your site before the dns has prorogated at http://iphere/~usernamehere/
  Note: Don't forget the trailing / and the ~
• Everywhere it says youriphere put YOUR IP FROM WELCOME EMAIL. Example http://99.99.999.9/cpanel This is an example do not actually put 99.99.999.9 since this is not the ip in your email.
• RESELLERS: Never give access to a demo account! Almost Every demo account we find on our servers are filled with hacking files that result in server down time. If you wish to use a demo you are more then welcome to use our secured demo which can be found at http://67.18.39.34/cpanel username: demo password:  demo

Support Guidelines

When to use chat support:

Chat is great for quick questions but horrible for resolving problems. If you ever use chat support and you do not receive the answer you're looking for within minutes we advise you to open a support ticket for the quickest and most appropriate response.

When to use ticket support:

The quickest and best way to get all problems solved and more complicated questions answered is by e-mailing support@dotnetrix.com The second you e-mail us you will get a ticket number e-mailed back to you. If you do not get a ticket number we did not get your e-mail. The reason ticket support is best for solving problems and answering questions is because your ticket is escalated up the food chain until your problem is solved or question is answered.  Most tickets are done within minutes if it is a complicated problem it will take longer as it is moved up to higher level technicians. If you're ever unhappy with a response or need more help simply respond back to the ticket and we will continue to help you.

Please do not open multiple tickets on the same issue or your help process will be slowed down and possibly ignored completely.

Please always provide your main account domain and username as well as a step-by-step of how to reproduce your problem including any login information that may be needed.

When to use phone support:

Feel free to call us for help but keep in mind that for serious issues a ticket will be needed.

Billing

If you wish to cancel, upgrade, update information, get a site builder, or anything else billing related please e-mail accounts@dotnetrix.com

If you pay by credit card your web hosting fee will be billed automatically every thirty days.

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